It has come to our attention that several fake fanpages are impersonating Terracotta Hotel & Resort Da Lat with the intent of scamming customers by fraudulently collecting booking fees. These fanpages are using similar names, logos, and images to mimic our official page, publishing false information about services at unusually low prices. This poses a significant risk to both y...
To our Valued Guests at Terracotta Hotel & Resort Dalat,
We have recently identified several fraudulent Facebook pages impersonating the Terracotta Hotel & Resort Dalat brand. These unauthorised pages misuse our name, logo, and imagery to deceive guests into making bookings and misappropriating funds. By offering suspiciously low rates, these scammers pose a significant risk to your financial security and personal data.
We urge you to remain extremely vigilant. These fraudulent activities not only result in financial loss but also undermine the trust and reputation we strive to uphold. To ensure your safety, please refer only to our officially verified channels below:
1. TRUST ONLY OFFICIAL CHANNELS
Please exclusively contact and transact through our sole official platforms:
2. OFFICIAL EMAIL PROCEDURES
Terracotta Dalat NEVER issues quotes, booking confirmations, or deposit requests via Facebook Messenger. All official correspondence is conducted exclusively through our corporate email system with the domain @terracottaresort.com:
3. AUTHORISED PAYMENT INFORMATION
Under no circumstances should you transfer funds to personal bank accounts. Valid transactions must strictly match the following corporate details:
⚠️ CRITICAL REMINDER: If you receive urgent payment demands or strange bank details from pages with similar names, please cease all communication immediately and contact our hotline at +84 263 388 3838 or our verified Fanpage for verification.
Let’s work together to keep your holiday journey safe and seamless.
Yours sincerely,
Management Board Terracotta Hotel & Resort Dalat.
